3-4 week turnaround for made to order items.


How long will my order take?

Our usual turnaround time for made to order is 3-4weeks from payment to dispatch. Each item is handmade to order from start to finish, we focus on ensuring each item is made with care so that you get the best quality.

Turnaround can vary depending upon order numbers and school holidays, current turnaround can always be found within the top banner of our website.

We now have a Ready to Post section which can be posted within 3 working days - if you're in a rush for something - please send us a message and we can see what we can do to help.

How do I wash and look after my items?

All our items come with care information attached, either a label sewn into the item or a care card within the parcel. 

To keep your items looking their best, please follow these recommendations:

  • Wash inside out at 30'c
  • Wash with similar colours
  • Do not tumble dry
  • Warm Iron

Snaps/Poppers should be checked after each wash. Although applied with a press (rather than by hand), these can on the rare occasion come loose/fall off with wear and washing. If poppers come loose/fall off, please contact me and send pictures - I am happy to replace/repair where possible.

What fabrics are the items made from?

All of our clothing is made from OEKO-Tex certified fabrics. This means that they have been tested for harmful substances, and are therefore harmless for human health. Designs moving forward are now printed on UK milled and UK printed organic cotton jersey. Fabric choices within each item will detail whether that design is a UK printed one.

Each item will have the composition of the fabric it is made from within the product listing. As a general guide all clothing items are made with cotton jersey: 95% cotton, 5% elastane.

Our Personalised Jumpers are made using 100% organic cotton sweatshirt. 
Snoods are made using a cotton jersey outer and lined with 100% polyester Polar Fleece.

Are the items true to size?

We try our best to create items that are sized in a similar way to those on the high-street, this however cannot be guaranteed and the best way to understand sizing is to use and follow our size guides.

I am happy to advise on size if you are unsure, please contact me with any questions.

The fabric I'd like isn't listed on the product, is there a way to order this?

All our fabric designs are owned by us, meaning we send them to print on fabric ourselves. If you've seen a design you like in the pictures or on our social media pages but it isn't listed in the products - please send us a message and I can let you know whether I can re-order this in for you.